Refunds & Exchange

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customercare@me.naos.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we will charge a return shipping fee of AED 10 if you choose to return your order or cancel it after it was first shipped.

You can always contact us for any at customercare@me.naos.com

Damages 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Cost of Delivery to be beared by customer.

We do not exchange items that are a part of Free Gift. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card. 

Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities.

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.
• The product is tampered.

Cancellation & Replacement

The conditions under which cancellation & replacement will be allowed:

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.
• The item was not delivered on the agreed time.

You can get in touch with us regarding the above at customercare@me.naos.com